All Systems Operational

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If this page is showing "All Systems Operational" and you still believe there is a potential software outage, please call one of our emergency maintenance numbers below to report the issue.

During normal business hours (Monday - Friday 8:30am - 6pm ET): US Local 1-781-493-7536 | Toll Free: 877-235-1541
Outside normal business hours: US Local: 1-781-347-1956 | Toll Free: 855-437-6676

PI Software: Core Platform ? Operational
90 days ago
99.88 % uptime
Today
PI Software: Assessment Site Operational
90 days ago
99.98 % uptime
Today
API - Application Integrations ? Operational
90 days ago
99.98 % uptime
Today
Connect Legacy Integrations ? Operational
90 days ago
100.0 % uptime
Today
Force BC ? Operational
90 days ago
100.0 % uptime
Today
PI Learning Center ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
Auth0 Authentication using Custom DB Connections & Rules Operational
Auth0 Email Delivery Operational
Auth0 Custom Domains Operational
SendGrid SMTP Operational
Auth0 Management API Operational
Salesforce NA58 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - Our authentication service has confirmed that this issue has been resolved. All users should be able to log in to the PI Software at this time. Thank you for your patience while we waited to receive updates from our third party vendor in regards to this outage.
If you continue to encounter issues, please let us know at customerservice@predictiveindex.com and we will be happy to investigate further.
Sep 24, 16:27 EDT
Identified - Our external authentication service has identified the issue and are working to restore services for all customers impacted. The error rates and latency have decreased.

We will update this page again as more information on full resolution becomes available. Thank you for your patience.
Sep 24, 16:17 EDT
Investigating - Our external authentication service is experiencing a partial outage, causing users to experience elevated errors and response times when accessing the PI Software.

Please let your clients know that any inability to access The Predictive Index is due to this event. We’re uncertain how long the external outage will persist, but we will continue to provide updates here as more information becomes available. If you have a product demo scheduled for today, please consider rescheduling it proactively.

Thank you for your patience while we wait to receive updates from our external authentication service.
Sep 24, 15:44 EDT
Sep 23, 2021
Resolved - We have released a fix for this issue, and are monitoring the results system-wide. Please refresh your browser, and if you continue to experience this issue, please contact customerservice@predictiveindex.com. We’ll be sure to investigate right away.
Sep 23, 12:46 EDT
Update - We are continuing to investigate this issue.
Sep 23, 12:44 EDT
Investigating - We're investigating an issue related to assessment takers inability to initiate the Cognitive Assessment. Affected users will encounter the browser spinning and eventually error out. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.
Sep 23, 11:31 EDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.